Privacy Policy 1x Partner – Malaysia Personal Data Protection

1x Partner is an online entertainment platform operating in Malaysia, offering services that include slots, live casino, football and Sports Betting, roulette, lottery and e-sports. We understand that your personal data is a trust placed in us, and we take that responsibility seriously.

This Privacy Policy applies to all personal information we collect from you when you:

• Registering or using an account 1x Partner.
• Making deposits or withdrawals using Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost, or ShopeePay.
• Participating in any games, promotions, or loyalty programmes on our platform.
• Contacting our customer support team.
• Browsing 1xpartner.asia on any device.

1x Partner operates in compliance with the Personal Data Protection Act 2010 (PDPA) Malaysia. We are committed to ensuring that all personal data processing is carried out responsibly, transparently, and within the limits permitted by applicable Malaysian law.

1x Partner collecting personal data from you through two main channels — information you provide directly, and information collected automatically as you use our platform. Below is a breakdown of the data we collect:

1x Partner using personal data collected solely for legitimate, clearly stated purposes. The following are the primary purposes for which your data is used:

• Account Management: Registering your account, verifying your identity, processing secure logins, and maintaining your account records on the platform 1x Partner.
• Financial Transaction Processing: Processing deposits in MYR via Touch 'n Go, DuitNow, FPX, GrabPay, Boost, or ShopeePay, as well as withdrawals of winnings to your Malaysian bank account or eWallet.
• Gaming Services Provision: Allowing you to access and play all games on the platform, including slots, Live Casino, EPL and Malaysian Super League Sports Betting, badminton, roulette, lottery, and E-Sports.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse. Compliance with AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements.
• Customer Support: Providing technical support and responsive customer service, and effectively resolving your complaints and enquiries.
• Service Communications: Sending important notifications relating to your account, transactions, changes to terms and conditions, and security updates.
• Experience Personalisation: Understanding your gaming preferences to suggest more relevant content and promotions, with your consent.
• Analytics & Improvement: Analysing platform usage patterns to continuously improve performance, usability and the overall experience for our Malaysian users.

1x Partner will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

1x Partner only processing your personal data where a valid legal basis exists to do so under Malaysia's PDPA and related legislation. Those bases are:

• Contractual Fulfilment: Data processing necessary to fulfil our contractual obligations to you as a platform member — including processing financial transactions, providing access to games and managing your account.
• Your Consent: For specific purposes such as marketing communications, we will obtain your explicit consent. You have the right to withdraw this consent at any time.
• Legitimate Interest: Processing for fraud prevention, platform security, and business analytics that does not adversely affect your fundamental rights and freedoms.
• Legal Obligation: Processing required to comply with legal obligations under Malaysian legislation, including AML requirements and reporting to the relevant authorities.

1x Partner reaffirms that we do not sell or trade members' personal data to any third party. However, in certain limited situations, we may share data with the following parties:

• Payment Service Providers: Entities such as Touch 'n Go eWallet, DuitNow, FPX, GrabPay, Boost and ShopeePay operators — solely for the purpose of securely processing your financial transactions in RM.
• Gaming Software Providers: Companies such as Pragmatic Play, PG Soft, and live casino studio providers, to enable the operation of games you access on the platform 1x Partner.
• Technical Service Providers: Companies that provide technical infrastructure, secure data hosting and cybersecurity services to 1x Partner — subject to strict confidentiality agreements.
• Legal Authorities: When required by Malaysian law or a court order, we may be obligated to disclose certain information to the relevant authorities.

All third parties with whom we share data are required to process that data in accordance with the instructions and data protection standards set by 1x Partner, and are not permitted to use your data for their own purposes.

1x Partner implementing comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All data communications between your browser or application and the server 1x Partner is encrypted using 256-bit TLS/SSL — the same standard used by online banking in Malaysia.
• Stored Data Encryption: Sensitive data stored in our databases, including financial and identification information, is encrypted using modern encryption algorithms.
• Strict Access Controls: Only staff of 1x Partner who have a legitimate business need and have undergone the authorized background checks required to access members' personal data.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits conducted by independent third parties to identify and address any security vulnerabilities.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect and respond to any unauthorized access attempts or suspicious activity.

While we take all reasonable steps to protect your data, no online security system can guarantee complete protection. You also have a responsibility to keep your account password secure 1x Partner you and will not share it with anyone.

1x Partner uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Cookies required for core platform functions such as login session authentication and transaction security. These cookies cannot be disabled as they are essential to the platform's operation.
• Functional Cookies: Cookies that remember your preferences — such as your language settings and Malaysia region — allow us to deliver a more personalised experience each time you return to the platform.
• Analytics Cookies: Cookies that help us understand how members use the platform 1x Partner — which pages are visited most frequently, how long sessions last, and where traffic originates. This information is used in aggregated form for platform improvement.
• Performance Cookies: Cookies that help us keep the platform running smoothly and identify any technical issues requiring immediate attention.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the 1x Partner — particularly essential cookies required for login and secure transactions.

1x Partner retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required under Malaysian law. The following are general guidelines on retention periods:

• Active Account Data: For as long as your account remains active on the platform 1x Partner plus an additional period following account closure to meet legal requirements.
• Financial Transaction Records: A minimum of seven (7) years from the date of the transaction, in line with Malaysian legal requirements relating to financial records and AML compliance.
• Support Communication Data: Three (3) years from the date of last communication, for reference purposes and to resolve any disputes that may arise.
• Technical Log Data: Between three (3) and twelve (12) months depending on the log type, for security and technical troubleshooting purposes.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. 1x Partner conducts periodic reviews of stored data to ensure no data is retained longer than necessary.

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by 1x Partner:

In operating the platform's day-to-day operations 1x Partner, your data may be stored or processed on servers located outside Malaysia — particularly in relation to our game software providers and technical infrastructure services.

When data is transferred outside Malaysia, 1x Partner ensuring adequate protection through the following measures:

• Only transferring data to countries or entities that provide an adequate or equivalent level of data protection.
• Using contractually binding data transfer agreements with data recipients outside Malaysia.
• Ensuring all recipients comply with security and privacy standards equivalent to Malaysia's PDPA requirements.

1x Partner is an entertainment platform strictly limited to individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

If you are a parent or guardian and become aware that a child under your care has registered for or used the 1x Partner, please contact us immediately at support@1xpartner.asia. We will take immediate action to close the account in question and delete all associated data.

1x Partner reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or platform operational developments. Members will be notified of any material changes via email or a prominent notification on the platform.

We encourage you to review this Privacy Policy page periodically. The "Updated" date at the top of this document indicates when changes were last made. Your continued use of the platform following any amendments constitutes your acceptance of the updated policy.

For any enquiries, concerns, or requests relating to your privacy and personal data protection on 1x Partner, please contact:

• Email: support@1xpartner.asia
• Live Chat: Available 24/7 on the platform 1x Partner
• Response Time: Within 3 business days for general enquiries and 30 business days for formal data rights requests.

If you believe that 1x Partner does not resolve your privacy concerns to your satisfaction, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (JPDP) in accordance with the provisions of PDPA 2010.